We've seen a rapid shift in the way business is being conducted in 2020, and many of these changes are going to be around for awhile. Companies need to adapt their human resources training to industry changes for their businesses to not only survive, but thrive. Here are several important trends in HR training to watch in 2020.
As more companies decide to embrace the work-from-home movement, technology that allows teams to communicate with each other is going to come to the forefront. Existing platforms video-call platforms like Skype and FaceTime will be utilized by executive staff to stay connected, and new technologies will be explored to transition more jobs to the virtual workplace.
There are many tools that your HR department can use to train established or new employees who will be working from home, including HR webinars, infographics, eBooks, newsletters, and whitepapers. For example, consider hosting a home lunch-and-learn by using conference call technology to view a screenshare of a business training webinar and discuss important key elements from the video afterward.
While the initial training of a new team member is always a crucial investment, this year we'll see its decline in favor of continual learning. New employee training programs may not be as robust, and employees won't be expected to retain a large volume of information for the remainder of their tenure without additional support.
Look for programs that offer your employees ongoing education in bite-sized pieces. When bringing new staff members on board, consider implementing a basic training program to start with, and then staggering additional learning opportunities for the first several weeks of their employment.
It's now well known that all individuals have a different learning style and that doing your best to accommodate a person's learning can result in far more effective training. This year, we'll see blanket training programs distributed to a large number of employees decrease in favor of more one-on-one, personalized training.
Consider taking into account what learning styles your staff best respond to, especially if they're working from home. Do you have an auditory learner, who would be best served by being able to listen to a podcast or a recording of a training manual? Or do you have a visual learner who would learn best by watching a training video? You may also have a kinesthetic learner, who is most easily trained with tools that require interactive or hands-on engagement.
Develop or provide access to a wide variety of training resources for your staff members, so they can choose to learn critical information in a way that works for them. This increases the value of your investment since personalized training tends to be much more effective and efficient.
How users interact with HR training platforms plays a significant role in how effective the tool is at helping users to understand new information or to engage their critical thinking skills. If a program is clunky or difficult to use, your staff is more likely to lose interest, which in turn devalues your investment in the tool.
Look for training opportunities that make course elements easy for users to access and ensure that all content is relevant to the employee whom you are training. Programs should have simple but readily available input controls and include plenty of helpful tips or information on how to navigate the tool.
With many businesses moving quickly into a telecommuting model, and many more to follow, real-time solutions will not only become more available, but necessary. Companies will need to find solutions that emulate the ability to ask questions in person and train on-the-spot. Chat programs allow employees on virtual teams to get in touch with one another instantaneously, while recorded webinars offer an on-demand solution that works whenever you need it to.
This year, having a modern human resources training program is more important than ever. Changes to company infrastructures are happening quickly, and what businesses look like in 2021 will be radically different compared to the start of 2020.
Create a blueprint for what an ideal HR training program looks like for your company, right now. What limitations do you face? What resources are available? Look for a wide variety of tools and programs that you can either integrate into your current training practices or build new training practices around.
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