Learn How To Stop Handling Employee Issues That HR Doesn't Own
Why is that HR is the place employees go to "vent" about their issues?
The reason is simple: HR tends to have better "people skills" and it's just easier to go to HR and have HR fight all the battles than it is to deal with the conflict directly.
Unfortunately, the sheer number of employee issues that HR deals with on a daily basis is now bordering on the ridiculous, yet if you ask any HR Generalist or Manager today what their #1 frustration is, they'll likely tell you it's dealing with employee issues, many of which supervisors and managers should've owned!
Let's face it: people issues can be messy and often require dealing head-on with conflict, so most people would just rather avoid it altogether.
However, when employees and managers continually avoid the conflicts, and HR gets too involved, what results is an enabling behavior. Over time, word gets around that HR fights all the battles, so employees just keep on coming in to HR and, as a result, HR department productivity decreases, conflicts intensify, and already fragile relationships with supervisors and department heads become even more tenuous.
Natalie Ivey is President and CEO of Results Performance Consulting, Inc., a firm specializing in leadership and employee development training and continuing education programs for the HR profession.
Ms. Ivey is an author and a national public speaker with more than two decades of leadership and HR management experience with Fortune 500 organizations. She is a member of the Society for Human Resource Management and holds the Senior Professional in Human Resources certification (SPHR). Ms. Ivey is a nationally-known speaker on a variety of topics within the HR profession and is known for her "tell-it-like-it-is", direct approach to teaching HR education.
Ms. Ivey routinely works with individuals, small businesses, and larger corporations to address destructive leadership behaviors and organizational dysfunction. She designs customized training programs to help employers correct poor behaviors, minimize legal exposure, and improve performance and profitability.
What You'll Learn:In this informative audio conference, learn how to sift through all the employee drama to clearly identify legitimate employee relations' issues that need to be investigated - and which ones you should push back on or have your managers and supervisors handled themselves. Additionally, you'll learn strategies for creating boundaries in HR to minimize the flow of employee relations' complaints. Specifically:
Earn HR Certification Credits
You can earn the following certification and re-certification credits by taking this course: