Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees.
The secret sauce to great customer service and support is the people who deliver it.
This webinar shows you how to use proven coaching tactics to transform your team’s mindset from transactional to relational, which leads to enhanced customer connections and improved loyalty.
To inspire customer loyalty, extraordinary service must be a daily conversation you have with all your employees. This webinar is the ideal starting point.
Erin Cox is an expert trainer who has addressed thousands of people in corporate America and has emerged as one of the most well-respected speakers in the country. As a leadership and customer service expert, her perspective runs deep in many areas of business. A creative and energetic public speaker, corporate trainer, consultant and on-air radio personality, Erin quickly engages her audiences with her unique storytelling ability, business experience and vast knowledge.
What You Will Learn
The 90-minute live program and 1-year access to the on-demand archive.
Our Customer Assurance Pledge
If after attending the live event you decide that it isn’t all we’ve promised, we will refund 100% of your tuition. No questions asked—and all the course materials are yours to keep.