A former Catholic priest and widely sought corporate trainer and consultant, Tom Esch specializes in helping organizations improve outcomes with better interpersonal relations. His background includes a master’s degree in Conflict Resolution from the Process Work Institute in Portland, Oregon, a master’s degree in Theology from the University of Notre Dame and Mediation Training at Hamline University.

Key Objectives

1. To increase awareness of strategies and attitudes to help you deal skillfully with difficult people and conflict in the workplace.
2. To introduce practical strategies for confronting difficult situations and coworkers with aggressive, passive aggressive or passive tendencies.
3. To better understand the motivations and patterns of difficult people.
4. To invite you to fully invest in your own personal success, personal growth and motivation, for yourself, your company and your customers.

Your Learning Includes

• Knowing your work culture and how to work within it
• Understanding rank -- social, positional, psychological
• How to have crucial conversations with ONE person at a time
• How, why and what to do about the "broken toes" that occur when people step on each other
• Q&A with your trainer

BusinessWatch Network is an HRCI Approved Provider. The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.
This Webinar provides 1.5 accredited hours.

5 or More Attendees? Please view our group pricing registration page

Have more than 30 attendees? Issues during checkout? Or want to register your team directly with the help of a BusinessWatch Network Customer Representative? Please Reach Out To: support@bizwatchnetwork.com