Business Process Management

Enhancing Preparedness: The Importance of Active Shooter Training

Wed, 17 May 2023 10:45:47 -0400

In today's world, where incidents of violence sadly occur more frequently than we would like, being prepared for worst-case scenarios has become an essential part of our lives. Among the numerous safety protocols and procedures available, active shooter training stands out as a critical element in enhancing preparedness.

The Importance of OSHA Training: Ensuring Workplace Safety and Compliance

Wed, 17 May 2023 10:40:27 -0400

Occupational Safety and Health Administration (OSHA) training plays a pivotal role in ensuring the well-being of employees and maintaining a safe working environment. OSHA regulations are designed to protect workers from hazards, prevent accidents, and promote compliance with safety standards. By providing comprehensive training, OSHA equips employers and employees with the knowledge and skills necessary to identify potential risks, implement preventive measures, and respond effectively in emergency situations.

Helpful Hacks for Taking Great Meeting Minutes

Wed, 15 Mar 2023 09:00:00 -0400

Discover helpful hacks to take comprehensive meeting minutes in-person and remotely. Learn to take notes during meetings like an expert minute taker.

The Wellness Triangle: 3 Steps to Sustainable Leadership

Fri, 11 Nov 2022 16:32:36 -0500

What does being well mean? First, draw a triangle with three equal sides - your wellness triangle. Next, draw a circle in the center and ensure that the circle touches all three sides. At the tip of the triangle, write the word Mind. On the bottom left point, write the word Body. On the bottom right point...

Just Decide Already: A Decision Coach Can Help

Thu, 30 Jun 2022 12:33:03 -0400

In these tenuous times of economic upheaval, pandemic recovery and social unrest, making big decisions might feel intimidating. Decision making seems to need more reflection as many people take a deeper look at big life decisions. The current environment might be especially daunting for creative professionals, who are...

4 Tips for Setting Powerful Goals

Thu, 28 Apr 2022 15:48:31 -0400

Goal setting is a fantastic skill to develop, and how you design your own future. A life best lived is a life by design. Not by accident, and not by just walking through the day careening from wall to wall and managing to survive. If you can start giving your life dimensions and design and color and objectives and purpose...

The Best Leadership Skill You Can Develop Right Now

Fri, 18 Feb 2022 13:05:23 -0500

In trying to help solve a problem that was causing some conflict among my teammates many years ago, I approached my manager with a suggestion. He immediately became irate and told me in response to my suggestion, “I would like to stay home in my pajamas all day and have my paycheck mailed to me, but that's not how life works.” Many years later...

Three Ways Successful Leaders Manage Their Emotions

Fri, 18 Feb 2022 13:01:30 -0500

We’ve all been there: fuming at the driver who cut us off, panic-stricken at the thought of making a presentation, anxious about starting a new business. The secret to living a happy and successful life is to manage our emotions before they control us, says Leonard Mlodinow in his new book, Emotional. Mlodinow is a...

Is the 4-Day Work Week Better? Evidence Points to Yes.

Fri, 18 Feb 2022 12:54:19 -0500

From Japan to Iceland, countries all over the world are investigating the benefits of the four-day work week for improving employee well-being and productivity. In a study published by Autonomy, researchers tracked 2,500 employees who reduced their work week to 35 or 36 hours, but not their pay. The study showed that...

How to Intervene When a Manager Is Gaslighting Their Employees

Fri, 18 Feb 2022 11:52:56 -0500

“We missed you at the leadership team meeting,” our executive vice president messaged me. “Your manager shared an excellent proposal. He said you weren’t available to present. Look forward to connecting soon.” In our last one-on-one meeting, my manager had enthusiastically said that I, of course, should...

Closing the agile achievement gap

Fri, 18 Feb 2022 10:18:09 -0500

Here’s an agile cautionary tale: a certain US-based bank wanted to be faster on its feet, transform end-to-end customer experiences, and gain an edge over newer, nimbler fintech competitors. So, naturally, it turned to the agile playbook—the set of practices derived from software development to bring...

How employers can help as workers' mental health bottoms out

Fri, 11 Feb 2022 13:08:32 -0500

Amid all-time lows in mental health, employers are finding a new mandate to step up efforts to help struggling employees. “After two-plus years of pandemic ambiguity, employee burnout is emerging as the next widespread health crisis, while employers pour more resources and attention into...

10 Failproof Employee Engagement Ideas

Fri, 11 Feb 2022 12:48:36 -0500

No matter your specific business, if your employees aren’t engaged, your customers won’t be either and that is going to negatively impact productivity and your bottom line. Employees who are happy and excited about the work they’re doing have an infectious energy that makes people...

Should Employees Be Allowed to Choose What They Want to Do?

Fri, 11 Feb 2022 11:38:32 -0500

As far as workplace trends go, several topics have dominated popular attention and discussion, from workspace design, digitalisation, Agile methodology, to the pandemic favourite of remote working. But there’s another important aspect of work that is being pushed increasingly to the forefront of organisation design...

How to Build Trust More Quickly With New Employees

Fri, 11 Feb 2022 11:34:09 -0500

Whether you’re replacing talent because of the great resignation, or your team is growing fast because of your remarkable success, you know how vital it is to build trust quickly. Until there’s real trust, everything is harder and slower. And, who has time for that? As David Horsager of the Trust Institute reminds us...

Making distinctions reduces conflict

Fri, 11 Feb 2022 11:30:55 -0500

Part of leadership is managing conflict, but you can’t manage what you don’t understand, and what you don’t understand leads to ineffective decision-making. Building the critical skill of making distinctions helps leaders make better decisions and manage conflicts. Here are three distinctions every leader needs to understand...

How To Avoid Burnout

Fri, 11 Feb 2022 11:26:38 -0500

Tell us a little bit about yourself? Primarily I’m a catalyst for change through coaching. I find that coaching promotes a multitude of possible changes that open up whole new worlds for my clients. In most cases, I don’t need to specialise, I simply coach effectively. I do help people surmount tremendous obstacles like...

How comfortable is your organization with making decisions in the face of uncertainty?

Thu, 03 Feb 2022 17:08:36 -0500

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Leadership — tracks feedback from more than 200,000 business leaders. We run the poll question each week in our newsletter. How comfortable is your organization with making decisions in the face of uncertainty?...

Will Your Company Lose Its Top Performers?

Thu, 03 Feb 2022 17:05:03 -0500

Talent retention is a critical component of organizational growth, and with prominent headlines about the “Great Resignation,” this concern is top of mind for many leaders. How can you know if your top performers are considering a new opportunity? More importantly, how can you persuade them to stay?...

Win The Employee Retention Battle At The Start Of 2022

Thu, 03 Feb 2022 16:55:31 -0500

Danni Rush, Chief Operating Officer at Virgin Experience Days and Virgin Incentives, explains what employers can do to keep their staff feeling valued amid a period of heightened employee dissatisfaction. Employee retention should be one of, if not the, biggest priority for any business. Although...

Leadership lessons from getting stuck on a mountain

Thu, 03 Feb 2022 16:51:07 -0500

I just got back from rock climbing in the Blue Ridge Mountains in North Carolina. It was amazing! One day, I was lead climbing a route that was supposed to be on the easier side of moderate. But at one point, I got off route and followed the wrong line by accident. I ended up on a...

What Leaders Should Focus on in 2022

Thu, 03 Feb 2022 16:45:43 -0500

A couple of years ago, we all thought we'd be back to normal by now. Trauma and disruption would be behind us, and 2022 would be business as usual. Few of us expected that upheaval would be normal now. It's true that businesses can thrive in turmoil -- earthquakes reveal gold deposits, after all -- but...

3 Steps to Take Control of Your Time in 2022

Thu, 03 Feb 2022 16:41:54 -0500

On this week’s episode of SUCCESS Line, I talk to an alumni of our very own SUCCESS Coaching certification, Madeline. Madeline is an entrepreneur, wife and mother, and she, like many of you, has big goals for 2022. But how, she wonders, can you achieve your goals without losing yourself and everything that is important to you along the way?...

From Wayne Gretzky to the CEO of Starbucks: 10 Virtues True Leaders Have in Common

Thu, 03 Feb 2022 16:15:07 -0500

We've heard it before and will continue to hear it: The Covid-19 pandemic dramatically shifted the way we live and work. Industries were completely disrupted and businesses had to change strategies at the drop of a hat (in some cases several times). Business and community leaders worldwide have had to...

What Do We Lose in the Virtual Workplace?

Thu, 03 Feb 2022 13:29:31 -0500

In Ernest Cline’s 2011 science fiction novel Ready Player One, life is divided into two disparate experiences: the real and the virtual. The story is set in 2045, in a future beset by environmental, economic and social problems that leave its inhabitants spending time in a vast, highly-detailed virtual environment called OASIS. Entering OASIS with advanced VR visors and gloves allows users to...

3 Steps to Help Companies Rebuild Trust During the Pandemic

Thu, 27 Jan 2022 17:26:10 -0500

We’re approaching year three of the COVID-19 pandemic, with no clear end in sight. During this time, companies have had to make difficult decisions about whether employees should work from home, wear masks in the office, and get vaccinated and tested. Many companies that took a financial hit also struggled with...

Collaboration vs. Competition: What Drives High-Performance Companies?

Thu, 27 Jan 2022 17:11:10 -0500

We’ve been taught to compete in business and life since we were young. But could a collaborative approach yield better results? I attended a public school in Southern Rhode Island through 6th grade. We were taught that there was only one answer and only one way to solve a problem. We were told the answers lay in the back of our books, but...

Want to make an impact? Change your questioning habits.

Thu, 27 Jan 2022 17:06:58 -0500

“Asking questions keeps people engaged, which is paramount when you are trying to influence someone’s thinking or behavior.” That’s the conclusion of a ten-year-old Harvard Business Review article by Chris Musselwhite and Tammie Plouffe. But the idea that leaders can have more impact by asking the right questions is much older. As early as...

A Changing World Needs Changing Leadership

Thu, 27 Jan 2022 16:59:56 -0500

In response, boards all over the world have started to look at their leadership structures with new eyes and the top jobs are the first ones to come under scrutiny. In fact, 2021 saw a new high in the number of CEO appointments to cope with the mounting pressures and deal with the urgency of change. Take the transition from...

4 choices smart leaders make

Thu, 27 Jan 2022 16:50:19 -0500

A few years ago, we began to notice a lot of struggling leaders. The problem did not appear to have industry or geographic boundaries, nor did it have any regard for the size of the company or the seniority of the leader. The culprit, or so we thought, was...