SmartBrief

Q&A: Broadridge's Kevin Moran on the role of digital labor in financial services

Fri, 18 Feb 2022 13:57:50 -0500

Financial firms are increasingly turning to digital labor to keep up with surging workloads and adapt to workplace changes brought by the coronavirus pandemic. Kevin Moran, global head of business process outsourcing at Broadridge, discusses the role digital labor is playing in...

Are you proficient at each step in the leadership process?

Fri, 18 Feb 2022 12:58:53 -0500

Here is the four-step leadership process that I use when coaching people on how to be more effective leaders...

Who holds the keys to the open web's cookieless future?

Fri, 11 Feb 2022 12:09:01 -0500

The race to capture the most first-party data as we head towards a cookieless future is well underway. One might assume the power players driving the future are at either end of the buy-side and sell-side spectrum. On one side...

Making distinctions reduces conflict

Fri, 11 Feb 2022 11:30:55 -0500

Part of leadership is managing conflict, but you can’t manage what you don’t understand, and what you don’t understand leads to ineffective decision-making. Building the critical skill of making distinctions helps leaders make better decisions and manage conflicts. Here are three distinctions every leader needs to understand...

How COP26 might change climate finance

Fri, 04 Feb 2022 10:28:01 -0500

Finance is gonna play a key role in how the world tackles climate change — so much so that an entire day at the United Nations COP26 will focus on nothing but Finance. We thought our first show should feature someone who knows the ins and outs of Finance and the ins and outs of the UN’s climate and sustainability agenda. Simon Puleston Jones has spent...

Elements of a successful bank M&A strategy

Fri, 04 Feb 2022 10:12:39 -0500

Banks are merging and acquiring each other at the fastest pace since the global financial crisis began and signs point to that uptick continuing into 2022. What’s driving these deals? For most banks, it’s the purchasing power inherent in rising...

How comfortable is your organization with making decisions in the face of uncertainty?

Thu, 03 Feb 2022 17:08:36 -0500

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Leadership — tracks feedback from more than 200,000 business leaders. We run the poll question each week in our newsletter. How comfortable is your organization with making decisions in the face of uncertainty?...

Leadership lessons from getting stuck on a mountain

Thu, 03 Feb 2022 16:51:07 -0500

I just got back from rock climbing in the Blue Ridge Mountains in North Carolina. It was amazing! One day, I was lead climbing a route that was supposed to be on the easier side of moderate. But at one point, I got off route and followed the wrong line by accident. I ended up on a...

4 ways marketers can prepare for 2022

Fri, 28 Jan 2022 11:04:29 -0500

So much changed in 2021, even as the world stood still in many ways. Consumers are increasingly viewing digital content and embracing smart devices in all aspects of life, per eMarketer. Heightened concern around social issues and climate change have made Americans much more likely to vote with their wallets. As 2022 gets underway...

4 choices smart leaders make

Thu, 27 Jan 2022 16:50:19 -0500

A few years ago, we began to notice a lot of struggling leaders. The problem did not appear to have industry or geographic boundaries, nor did it have any regard for the size of the company or the seniority of the leader. The culprit, or so we thought, was...

3 competencies you need to lead this year

Thu, 20 Jan 2022 15:54:52 -0500

The new world of work that we face in 2022 requires new leadership competencies. For example, many employees are struggling with mental health issues. As leaders, you must develop the competency of emotional intelligence so that you can create authentic and deep connections with your employees and support their mental well-being. In this new video...