From computer-assisted telephony to layering up on technology that will supposedly save salespeople time, everything I hear business owners wanting their salesforce to do these days is about accomplishing more, faster. This sounds enticing in principle, for who doesn't want to exceed goals, deliver the max, and do it all in record time...

There's a difference between being liked and being respected. Ideally, you'll be both. But according to Lynn Taylor, a national workplace expert and the author of "Tame Your Terrible Office Tyrant: How to Manage Childish Boss Behavior and Thrive in Your Job," being respected is at least partly about...

Dear Liz, I know that as a manager you're not supposed to have a favorite employee but let's be honest, most managers do. I have a favorite employee on my team. His name is Josh. He's a super star. He accomplishes more than almost anybody and he's extremely clever. I'm down in the dumps this week because Josh gave notice. It came out of...

You'd like to think your employees would never dip into the company cookie jar, pad an expense report or hand in a fake receipt. But the truth is, expense fraud happens everywhere. And it can cost companies hundreds, thousands or even millions of dollars in losses each year. Finance remains the best line of defense to catch fraud and...

Here's a cautionary tale about just how badly severance agreements can wind up if they're not being reviewed closely enough. An employee had been employed for 28 years when his employer was bought by another company. After the sale, the employee was laid off and was offered a separation agreement that included, among other benefits, pay for 34 weeks. The employee returned the signed agreement to the company, and that seemed to be that...

Email is unavoidable in the workplace, and the amount of messages filling up employees' inboxes can be annoying and intimidating. These days, practically anyone is able to contact you via email (and you can do the same). Because of this...