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Home » Authors » Blake Morgan
Blake Morgan

Blake Morgan

Customer Experience Futurist, Author, Keynote Speaker. I am a leader in customer experience, a keynote speaker and customer experience futurist currently working on my second book with HarperCollins on customer experience.
Articles

ARTICLES

10 Powerful Examples Of Corporate Apologies

October 30, 2018
Blake Morgan
The two most powerful words to come out of a CEO's mouth can also be the most humbling: "I'm sorry." When done well, corporate apologies can fix a PR disaster and turn around ill will towards a company. However...
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