When you're asked to take minutes at a meeting, you have the role of creating the "official record of the event" and ensuring that it is accurate. Key decisions made at these meetings can involve millions of dollars, so it's critical for you to take clear and precise notes. And by delivering accurate meeting minutes you gain the perfect opportunity to shine like a star.

Terminations are the most stressful and legally dangerous moment for any HR professional or manager. Just one mistake during the process - a discipline error, documentation slip-up or the wrong words at the termination meeting - can spark years of litigation. Plus, you have to deal with the emotional fallout... risk of violence... and co-worker response. Do you and your management team know all the right moves?

When tensions run high at work, emotions get frayed. An angry word, foul mood or bungled interaction can significantly damage your relationships with bosses and coworkers. You can’t change the way others feel and act; you can only change the way you react to them.

Just one bad apple is all it takes to infect the entire workforce and demoralize everybody. Don't let things go too far – learn how to put a strategy in place to combat negativity.

For many people, writing for work is nearly as worrisome as public speaking. Every time you send an email or submit a report, you are being judged on your writing skills. Business writing errors (even simple grammatical mistakes) can complicate your message, confuse your readers, cost you money, diminish your professional image and hold you back in your career.

If you hire a turkey, you can train and motivate that turkey. But in the end, you'll just have a trained, motivated turkey... not an eagle. Invest 75 minutes to discover how you can improve your hiring system, eliminate the bad hires and attract nothing but eagles.

Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it.

When you give a presentation, you face at least two hurdles. First, you need to sell yourself as a credible spokesperson on your topic. Audiences need to believe in you – and that's hard enough. Second, you need to sell your ideas so that people come away inspired, persuaded and enlightened.

There’s been a breakthrough discovery in the world of molecular science as it relates to the world of human health and cellular healing. The purpose of our webinar is to explain to you in plain language the nature and details of this breakthrough discovery and how you and the people you care about most can benefit.

No matter what business you are in, a dashboard is a critical tool in your communication armory and as with any communication tool, presentation is everything. Although there are many tools that can be used to create a dashboard, Excel is commonly used due to its power, flexibility and the fact that most people have it installed on their computer.