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Six Customer Experience Lessons You Can Learn From Netflix

February 26, 2021

Over the last few years, I have taken executives from different industries on “innovation tours” to visit some of the world’s top technology companies, but the one company that always blows visitors away is Netflix. The company started in...

Working on the bed with coffee in one hand and a laptop in the other.

If You Aren't a Morning Person, Neuroscience Says Please Stop Trying to Be

August 5, 2020

Jeff Haden

Tim Cook gets up at 3.45 a.m. Pepsi CEO Indra Nooyi gets up at 4 a.m. Disney CEO Bob Iger is a 4.30 kind of guy. Jack Dorsey sleeps in until 5.30. So does my buddy...

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What Employers Can Do to Reduce Worker Anxiety

9/29/20

Stress is not in short supply. The coronavirus pandemic has increased fears about health, family, education and money. Politics and social unrest are piling on to create a toxic mix unlike anything we've seen before.

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