Conflict at work is inevitable. How you handle it makes the difference between success and failure. Do you confront or avoid conflict? How do you provide and receive criticism? How do you hold a difficult conversation?
What you say is important. How you say it, and how you appear while saying it, make all the difference in the world. Why risk a ho-hum, or worse, a panicky, stumbling presentation that dilutes your message and makes you appear ill-prepared?