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Managing Conflict in the Workplace
When
1/29/20 2:00 pm EST
Our Customer Assurance Pledge
If this webinar fails to meet your needs, we will refund 100% of your tuition – no hassles, no questions asked.
$219.00
Per Attendee
Event Description
Defusing Crises and Enthusing Your Team
Conflict at work is inevitable. How you handle it makes the difference between success and failure.
Do you confront or avoid conflict? How do you provide and receive criticism? How do you hold a difficult conversation?
Effective leadership is marked by the ability to manage conflict effectively. In this 90-minute webinar training you will learn valuable skills including a variety of conflict resolution styles and problem-solving techniques.
Speaker Back To Top
Susan Schoenfeld has over 20 years of corporate experience as a Professional Development Director, Consultant and Training Manager. She presents management and presentation skills seminars to Fortune 500 companies, law firms and numerous associations. She teaches Public Speaking at several universities and coaches individuals and executives on presentation and communication skills.
Topics Back To Top
Key Objectives
- How to accept rather than avoid conflict
- Adapting your personality type to the right approach to conflict
- What you must avoid when handling conflict
What Comes with Your Purchase? Back To Top
Your Learning Includes
- Conflict Resolution Skills
- How to Provide Constructive Feedback
- How to Recognize Conflict Resolution Styles
- Steps in Writing a Conflict Resolution Plan
- Ways to improve your listening skills
- Dealing with Difficult People and engaging in difficult conversations
- Q&A with your trainer
Event Articles
