Undocumented or improperly documented workers can turn your business into a horrific scene with million-dollar fines and even jail time for owners and managers.

Your employee handbook is a critical management tool, setting forth the policies and guidelines that govern employee conduct and compliance with a myriad of complex laws and regulations.

Incivility is out of control. From raunchy reality TV to shameless shouters on cable news to raving wild-eyed parents at kid's sporting events, it's a rude race to the bottom of bad behavior. Not to mention what's coming out of Washington, talk radio and social media. A recent study reports that 70 percent of U.S. adults say incivility is at a crisis level.