Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it.
In today's world threats are both physical and digital. Understanding the fundamental nature of these threats and educating your employees about them is the first step to reduce your company's risk profile.
Employees believe that they can pull the wool over your eyes with leave of absences and the FMLA. Although some use a leave of absence for legitimate health conditions, others abuse the FMLA and your leave of absence policies and try to get away with leave of absences even though they are not even entitled to the protections of the FMLA or your leave policies.
The coronavirus (COVID-19) is sweeping across the world, and like many employers, you probably have employees working from home. Are your managers and employees successfully transitioning from in-office to off-site?