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Conflict at work is inevitable. How you handle it makes the difference between success and failure. Do you confront or avoid conflict? How do you provide and receive criticism? How do you hold a difficult conversation?
Read MoreWhether they are moderately difficult, truly difficult or just irritating, you can improve your work outcomes with fundamental psychology and better self-awareness.
Read MoreRecording proper minutes is essential in the executive meeting or board meeting. Know how to listen, what's important, what to write, and what not to write during fast-paced executive-level discussions.
Read MoreWhat you say is important. How you say it, and how you appear while saying it, make all the difference in the world. Why risk a ho-hum, or worse, a panicky, stumbling presentation that dilutes your message and makes you appear ill-prepared?
Read MoreYour employee handbook is a critical management tool, setting forth the policies and guidelines that govern employee conduct and compliance with a myriad of complex laws and regulations.
Read MoreA picture can be worth 10,000 numbers! Excel charts are a powerful communication tool yet few users know more than the rudimentary basics. Take your Excel charting game to the next level with this fun, interactive training.
Read MoreIncivility is out of control. From raunchy reality TV to shameless shouters on cable news to raving wild-eyed parents at kid's sporting events, it's a rude race to the bottom of bad behavior. Not to mention what's coming out of Washington, talk radio and social media. A recent study reports that 70 percent of U.S. adults say incivility is at a crisis level.
Read MoreEmployees believe that they can pull the wool over your eyes with leave of absences and the FMLA. Although some use a leave of absence for legitimate health conditions, others abuse the FMLA and your leave of absence policies and try to get away with leave of absences even though they are not even entitled to the protections of the FMLA or your leave policies.
Read MoreRecent active shooter attacks at military bases in California and Florida are a stark reminder that deadly violence can break out at any workplace or public venue. While every attack is different, there are commonalities -- including cases where intended victims are protecting themselves and even fight back.
Read MoreEmployee performance appraisals are often dreaded and disparaged. The reality is they are just one part of an ongoing process that can produce the positive outcomes your company seeks.
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