Start a business and stick around long enough, and there's a good chance you'll encounter a client, that--for whatever reason--is unhappy no matter what you do.

You may have already experienced a client like this...

Companies hire us to fight with each other. Let me explain.

If you’re like me, you bring a skeptical eye to industry predictions, ones that insist that by 2020 experience will overtake both price and product as a key brand differentiator. But with one year to go, this one seems to be coming true. Experience has emerged as the industry’s newest tool for driving brand growth, with user experience of sites, apps, tools and products as the tip of the spear. But what do we really mean when we talk about user experience?

To put it simply...

Over the weekend, Deutsche Bank announced it would cut a fifth of its workforce, leaving about 18,000 people without jobs. The struggling lender will reduce global headcount to around 74,000 employees by 2022.

As part of the overhaul...

Content platforms have taken their place as the "core fabric of a broader digital experience platform"-and the only way to meet ever-shifting customer expectations. These companies share how they've done so.

Microsoft found that “people now generally lose concentration after eight seconds.” What's more, venture capitalist Mary Meeker reported that even TV is not enough to keep our attention, as roughly 88 percent of Americans use a second device, such as a phone or tablet, while watching TV. 

The proliferation of technology, boosted by better connectivity and faster speeds, has conditioned us to...

Collaboration has always been pivotal in building a successful business, but not every team is the same. A leader must understand the different dynamics of their group and learn how to balance strengths and weaknesses on the team. This is especially crucial when...

Secure payment gateways are giving buyers plenty of reasons to shop online.

From breakfast to dinner, casual wear to party dress, a wide variety of options with amazing discount tags can arrive at your doorstep. You just have to click...