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The Growing Problem of Workplace Incivility: How to Reduce Rudeness, Encourage Courtesy & Create a More Professional Atmosphere
When
9/8/20 3:00 pm EDT
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$219.00
Per Attendee
Event Description
Incivility is out of control. From raunchy reality TV to shameless shouters on cable news to raving wild-eyed parents at kid's sporting events, it's a rude race to the bottom of bad behavior. Not to mention what's coming out of Washington, talk radio and social media. A recent study reports that 70 percent of U.S. adults say incivility is at a crisis level.
At work, it's beyond annoying. Psychologists define workplace incivility as "deviant behavior with ambiguous intent to harm the target." You know it as rude, discourteous conduct by employees and managers. It's under-the-radar microaggression that correlates with reduced productivity, increased turnover, and can escalate to illegal harassment and bullying.
Common courtesy and good manners do not have to remain a quaint memory from days of yore. In this 75-minute webinar by a nationally bullying and harassment expert, you will learn the facts about the mushrooming growth of workplace incivility, receive techniques to identify the sources of bad behavior, and instructions on how to halt them.
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Dr. Susan Strauss, RN, Ed.D, is a nationally recognized expert, author and speaker on discrimination, harassment and bullying in the workplace and education. She works with private and public sector organizations to provide professional services for business, legal, healthcare, education and government settings. Susan investigates workplace and school complaints of bullying, discrimination and harassment. She is also an expert witness for harassment, discrimination, and bullying lawsuits in the workplace and schools, and conducts training on those topics in workplaces and schools.
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Key Objectives
- Define and identify uncivil behaviors in your workplace
- Recognize the people and personalities at the root cause of incivility
- Understand management's role in stopping this behavior
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Additional Learning Benefits
- The real effects of incivility on targets, witnesses and organizations
- Are you a source of incivility?
- How to conduct civil conversations about incivility
- Warning signs of an incivility problem
- Turning around drama, gossiping, snobbery, rudeness and disrespectful conduct
- Q & A with your expert trainer
BusinessWatch Network is an HRCI Approved Provider. The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
This Webinar provides 1.5 accredited hours.
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